Evaluating CPaaS vendors? We spoke with current customers of MessageBird, Infobip, Sendbird, and more to determine the key questions you should be asking during your evaluation.
We mined Yardstiq’s interviews with software buyers to understand the decision criteria they use when evaluating communications platform-as-a-service (CPaaS) solutions.
Download the buyer’s guide to see our overview of this software category, including the key considerations, buyer thought processes, and the questions you should be asking. Questions like:
- What communication channels does the vendor support?
- What are the key drivers of pricing?
- Can the solution scale with your business growth?
“We needed a platform to send messages, WhatsApps, so SMS, voice calls because we run a company with approximately 200,000 clients and we need to communicate with them. And obviously you need a provider like that to be scalable.” — CRO, retail tech startup with $100M+ funding
Buyers interviewed for this report include:
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- Global Head of Service Excellence, marketplace network
- Senior Product Manager, virtual cellular network
- CRO, retail tech startup with $100M+ funding
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