We outline the market outlook for employee task management in retail — from investment trends, to leading companies, to recommendations for players in the space.
What is employee task management?
Employee task management platforms provide retailers with digital tools to manage and communicate with store associates, boosting employee efficiency and productivity.
These platforms consolidate many tools in one place, including messaging between associates, managers, and retailer HQs; task trackers; and performance monitoring.
The platforms can enhance retailers’ relationships with their employees using transparent and flexible scheduling. Other platforms integrate employee education services and automated customer service tools to free up additional employee time.
Features & capabilities
Employee task management solutions provides retail leaders with several capabilities, including the following:
- Configurable tools for interactivity
- Document management for easy linking of employee tasks
- Personalized work plans for team members
- Automation and mobile tools to enhance employee and manager workflows
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