Enterprise Tech / Development
Best IT Service Management (ITSM) Companies
What is IT Service Management (ITSM)?
The ITSM market offers solutions that help organizations manage their IT services in an efficient and effective manner. These solutions include incident management, problem management, change management, asset management, and service desk capabilities. The market is driven by the increasing adoption of cloud computing and digital transformation initiatives across various industries. Additionally, the growing need for automation and integration to streamline processes is also contributing to the growth of this market. As a result, companies are investing in ITSM solutions to improve operational efficiency and enhance customer experience while reducing costs associated with downtime or system failures.
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Top IT Service Management (ITSM) Companies
Kaseya provides complete IT infrastructure management solutions for managed service providers and internal IT organizations. Through its open platform, Kaseya delivers technologies that allow organizations to efficiently manage, secure, and backup IT. the company was founded in 2000 and is based in Miami, Florida.
Known Partners
Miami Heat, Intel, Florida International University, and 1 more
Known Customers
Huntress, Meriplex, BrightGauge, and 2 more
Key People
George Brugge, Bob Davis, Louis Leporace, and 2 more
Ivanti develops various software in the security industry as well as offering patch and asset management, IT service delivery, and supply chain and warehouse management.
BMC Software is a provider of enterprise management solutions that empower companies to automate their IT and prove its business value. Delivering Business Service Management and Service Automation, BMC solutions span enterprise systems, applications, databases and service management. BMC helps customers cut costs, reduce risk and achieve business objectives with the broadest choice of IT management solutions, including Business Service Management and Cloud Management offerings.
All Companies in IT Service Management (ITSM)
4me is an enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels.
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Atera specializes in service desks, remote network management, business management, and cloud services. It is based in Tel Aviv, Israel.
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Espressive provides an AI based enterprise service management (ESM) solution, which allows employees to get help. Barista, a virtual support agent (VSA) for enterprise service management (ESM), brings the ease of consumer virtual assistants, such as Alexa and Google Home, into the workplace.
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NinjaOne is a unified IT management solution that simplifies the way IT teams work. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The platform gives IT teams proactive endpoint monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in a unified solution with a fast, modern, intuitive interface. NinjaOne was founded in 2013 and is based in Austin, Texas.
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Key People
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SysAid is a service automation company that provides software for IT teams to control all aspects of service management. Its service includes ticket sorting through workflows that eliminate the need for manual repetitive tasks and enable users to resolve common IT issues. It serves clients in the education, manufacturing, and healthcare sectors. It was founded in 2002 and is based in Airport City, Israel.
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The ESP matrix leverages data and analyst insight to identify and rank leading private-market companies in a given technology landscape.
What is IT Service Management (ITSM)?
The ITSM market offers solutions that help organizations manage their IT services in an efficient and effective manner. These solutions include incident management, problem management, change management, asset management, and service desk capabilities. The market is driven by the increasing adoption of cloud computing and digital transformation initiatives across various industries. Additionally, the growing need for automation and integration to streamline processes is also contributing to the growth of this market. As a result, companies are investing in ITSM solutions to improve operational efficiency and enhance customer experience while reducing costs associated with downtime or system failures.
Expert Collections
Market Map
Similar Markets
Do you compete within IT Service Management (ITSM)?
Reach more buyers.
Your future customers are researching their next tech solution on CB Insights. Make sure they can find you.