We outline the market outlook for telehealth platforms in the healthcare industry — from investment trends and leading companies to recommendations for the players in the space.
What are telehealth platforms?
Telehealth platforms are also known as virtual care platforms. The players in this market utilize virtual technologies to provide members with care options to be seen on demand and regardless of location. The introduction of new technologies, such as digital medical kits supporting virtual visits and the use of artificial intelligence/machine learning (AI/ML) to provide clinicians with relevant clinical information in preparation for visits, allows for more efficient visits to be conducted.
Features & capabilities
Telehealth platforms provide healthcare payers with several capabilities, including the following:
- Multidisciplinary clinical care
- Advanced appointment reminders
- Secure patient messaging
- Electronic health record robotic process automation
- Secure internal staff collaboration
- Advanced phone integration for multiple phone lines
Benefits
Telehealth platform companies offer these substantial benefits to healthcare payers:
- Increased employee productivity
- Improved member satisfaction and retention
- Reduced no-shows
- Improved patient experience
- Positive clinical outcomes
- Improved scheduling & outreach workflows
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