We outline the market outlook for claims management in P&C insurance — from investment trends, to leading companies, to recommendations for players in the space.
What is claims management?
Claims management solutions act as the main systems of record for claims personnel to view, assess, and make decisions regarding claims cases. While these systems can help automate the claims process, they can also augment claims adjuster decision-making processes by providing necessary information and suggestions for the next best actions.
Features & capabilities
Claims management solutions provide property and casualty (P&C) insurers with several capabilities, including the following:
- The ability to view, track, and analyze individual claims or groups of claims
- Rules-based straight-through processing and triaging
- Dashboard and business intelligence tools to see macro claims trends
- API connectivity with other claims, policies, and data platforms
- Real-time data synchronization
Want the full expert post? Become a CB Insights customer.
If you’re already a customer, log in here.
