From conversational AI to drive-thru geofencing, this MVP Technology Framework evaluates the tech solutions that restaurant and food service leaders like McDonald’s and US Foods use to help improve productivity, boost profits, and increase customer loyalty.
Restaurants need to strike a fine balance between convenience, cost, and quality to keep customers coming back for more.
But the food service industry is facing daunting challenges on all of those fronts stemming from inflation, supply chain issues, and a tight labor market. According to Square, 73% of restaurants report being understaffed.
In response, industry leaders are turning to tech solutions that can help automate and digitize operations. Fast food giant McDonald’s even plans to open a new innovation hub dedicated to improving the customer experience.
Many emerging technologies targeting the food service space, from drive-thru geofencing to conversational AI to robotic food prep, can be deployed together to help restaurants boost operational efficiency and customer satisfaction — essential considerations for ultimately increasing profit.
This report evaluates 12 tech markets that restaurant and food service leaders should monitor, vet, and prioritize.
Want the full expert post? Become a CB Insights customer.
If you’re already a customer, log in here.
